Subscription & Account Management
What are the subscription prices?
Our Starter Kits are offered at a discounted welcome price. After your first order, recurring subscription orders are billed at the regular price:
What changes can I make in my subscription?
Our subscriptions are 100% customizable. You can:. ⏭️ Skip your next order by 1, 2, or 4 weeks. 🔄 Change your delivery frequency to match your preferred pace. ⏸️ Pause your subscription for up to 90 days. ❌ / ▶️ Cancel or reactivate anytime. 📦 Upda
Can I have more than one subscription at the same time?
Yes, you can have more than one active subscription. When you purchase Coffee or Matcha products on our website, you create automatically a subscription. You can manage, cancel, or modify each subscription at any time. If you have multiple active sub
How do I skip my next order?
Log in to your account and click on the “Skip” button at the top of the page. You’ll then be able to choose to delay your next order by 1, 2, or 4 weeks.
How do I add or remove products from my subscription?
To change your main product (Coffee or Matcha), click “Swap” on the product box and select your new option. To add a product, click “Add product”, and you’ll see all available options. After selecting a product, choose:. To remove a product, click th
How do I cancel my subscription?
Log in to your account and scroll to the bottom of the page. Below the Billing section, you’ll find the option “Cancel Subscription”. If you have more than one active subscription, first click “View details” on the subscription you’d like to cancel.
How do I reactivate my subscription?
Log in to your account and click on the “Reactivate” option at the top of the page. Then select the date you’d like your next order to be placed.
How do I log in to or out of my account?
To log in, go to our website and click on the account icon next to the bag in the top right corner. Enter your email address and choose to either receive a login code or log in with your password. To log out, go to your profile page and click “Logout
How do I update my payment method?
Log in to your account and scroll down to the Billing section, located below the Summary section. Click “Edit”, where you’ll see your current card on file. Click “Edit” again, then enter your new card details along with your billing address to update
How do I update my billing address?
Log in to your account and scroll down to the Billing section, located below the Summary section. Click “Edit” and select your current card on file. Then locate the billing address section. Update it with your new address and click “Save changes”.
What payment methods do you accept?
We accept the following payment methods: