Orders & Shipping
How long does it take for my order to be processed?
Orders placed before 2 PM (local warehouse time) typically ship the same day. Orders placed after 2 PM will ship on the next business day. You’ll receive a tracking confirmation once your order is on its way.
Where is my order?
Once your order ships, you’ll receive an email with your tracking link, where you can check the status of your delivery. If you don’t see it, please check your junk or spam folder, just in case. If you believe your order may be delayed or need furthe
Can I get an invoice or receipt for my order?
When you place an order, you’ll receive a confirmation email with the subject line “Order Status: Confirmed”. This email serves as your receipt. Please note that a printed invoice is not included inside the box. If you need a separate invoice copy, j
Can I change the shipping address on an order I already placed?
Address changes on a recently placed order can only be made by our Customer Support team. If you need to update your shipping address on your recent order, please send us a message at [email protected] with your corrected address as soon as possibl
How can I cancel my order?
If you’ve just placed an order and would like to cancel it, please contact our support team at [email protected] as soon as possible. We’ll do our best to cancel and refund it in time. Please note that due to logistics and processing times, cancela
How do I edit my cart in your website?
1️⃣ Click on the “Bag” icon in the top corner of the website. 2️⃣ A sidebar will open where you can:. Once you’re ready, click “CHECKOUT NOW” to proceed to payment.
There’s an issue with my order, what should I do?
First and foremost, we’re so sorry there was an issue with your order. Please start a conversation with us through our chat widget or email us at 📧 [email protected] and our team will work with you to find a solution as quickly as possible.
Where do orders ship from?
Our headquarters and main warehouse are located in Austin, Texas, where we fulfill and ship orders directly. We also partner with ShipBob fulfillment centers in:. Your order will ship from the location closest to you when possible to help ensure fast
Where do you ship to? Do you ship internationally? Do you ship to APO/FPO addresses?
We currently ship to the United States and Canada. Within the U.S., we ship to all states, including Hawaii and Alaska, as well as APO/FPO addresses. At this time, we do not ship to countries outside of the U.S. and Canada.
What are your shipping times?
United States: Orders are typically delivered within 3–5 business days, depending on your location. Canada, Hawaii, and Alaska: Orders usually arrive within 5–15 business days and may take longer due to customs or extended transit times. Delivery tim
Is shipping free?
We offer free shipping to all U.S. states, including Hawaii, Alaska, Puerto Rico, and APO/FPO addresses. Shipping to APO (Army Post Office) and FPO (Fleet Post Office) addresses is also free, as they are part of the U.S. postal system and serve U.S.
Which shipping carriers do you use?
The carrier used depends on the destination of your order. Our primary carrier is UPS, and in some cases, UPS may partner with your local post office for final delivery. Please note that neither customers nor our Customer Support team can choose the
What happens if my order can’t be delivered?
If your order can’t be delivered due to an incorrect address, location restrictions, or other delivery issues, it will be returned to our warehouse. Please email us at 📧[email protected] to let us know you didn’t receive your order. We’ll reconfir
My order has not moved in a long time, what should I do?
If your tracking hasn’t updated for more than 7 business days, please reach out to us at 📧[email protected]. Our team will investigate the issue and support you as quickly as possible.